We provide one-stop service to our customers, which is a key part of our quality system. Tell us what you need, we realize it for you. The following items, not limited to them, fall into our services:

1. Shipping & Goods Tracking

    Normally we ship the goods by the following forwarders. For your shipped goods, please
    track them here:

            


                   


            

    Please double check the arrived goods before your signature for acceptance to ensure they
    are in compliance with the pictures and documents that we sent you before the shipment.
    If shortage or damage of goods happens to occur, please do ask for a formal deviation
    report from your local deliverer and advise us of the condition immediately. We will discuss
    with related parities for solutions.

2. Warranty & Spare

    We provide at least one year warranty for all our products sold. For the customers who
    don't need the warranty, we offer the spare (spare units or parts) for them. The spare
    policy, normally 0.5-2%, is subject to the order quantity and our final confirmation.

3. Trouble-shooting & Technical Support

    For all our sold products, we provide the trouble-shooting and technical support if
    necessary. When you cannot well operate the unit or need professional help, please feel
    free to contact us. We are ready for serving you. Please view the Contact Us page for
    contact details.

4. Sourcing Service

    We provide the sourcing service for our customers. If you have been in business with us
    and need the products currently unavailable or not falling into the scope of our business,
    we would like to help you to source them in China and ship them together with what you
    buy from us in order to save your purchasing cost. We promise the good quality and the
    competitive price of the sourced goods. Surpassing your expectation is always what we are
    seeking for.